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Returns

We hope that your order will be to your complete satisfaction. However if you change your mind we offer a 14 day money back guarantee for unwanted goods.

Unwanted Goods

  • If you have purchased an item within the last 14 days and are not happy with it, please contact our customer service team to inform us that you wish to return the item(s).
  • To do this, return to your order in the "My account" section of the site. You can then fill in the form and request a return. Alternatively, email us at info@oliolsen.com
  • You will need to return the item, unused, in its original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given.
  • All goods should be returned to: Oli Olsen, 10 Carron Place, Kelvin Industrial Estate, East Kilbride, Glasgow G75 0YL.
  • www.oliolsen.com reserves the right to determine in each case whether the goods should be returned by you or simply made available for collection.
  • Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service. However, we will endeavour to claim on the customer's behalf if our courier is used. we recommend that you use a method of delivery that requires a signature when returning items to us for example, Royal Mail Special Delivery.
  • Refunds are processed within 15 days by the original payment method. If the card used to make the original payment has expired, we will offer a selection payment methods as an alternative.

Damaged or Missing Items

  • If the goods supplied are damaged on the day of delivery, you have the right to reject the goods.
  • Failure to report a damaged item or missing items within 7 days will invalidate your right to any refund or replacement.
  • We will require you to explain clearly which item or items are damaged or missing and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you.
  • If you order more than one item, and decide to keep one item, we will refund you a proportion of the delivery charge.
  • Please note that on some occasions we will ask for photographic evidence to process your request.

Faulty Items

  • If your item is faulty or develops a fault soon after purchase, please contact us by email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, www.oliolsen.com will not accept responsibility for goods after more than 90 days.
  • If your item is faulty then we will uplift the goods so you will not have to pay for postage to return the item.
  • www.oliolsen.com reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within 90 days of the date of delivery.
  • We will require you to explain clearly which item or items are faulty and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you.
  • Please note that on some occasions we will ask for photographic evidence to process your request.
  • Refunds can take up to 14 days to process.

International Orders

  • Please note that in the case of orders to international destinations it is our policy always to issue refunds, rather than sending replacement goods.

Mis-entered Delivery Details

If you have entered delivery details incorrectly, we will help you arrange re-delivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Royal Mail or UPS, we can arrange re-delivery to the correct address for payment of a further standard shipping charge.

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